Limited Warranty

Product Overview

The Dakota Rustic Collection is made from real ponderosa pine and carries a limited warranty. Because it is a natural, rustic wood product, variation in color, grain, knots, texture, checking and character marks is expected and is part of the product’s intended appearance. Because the grain and density of each board differ, stain absorbs differently, and color will vary from board to board. These natural characteristics are not defects.

What This Warranty Covers

This warranty covers manufacturer defects only, limited to:

• Excessive two-tone appearance in the stain across the face of a single board
• Excessive warping
• Excessive cupping

If a covered defect is confirmed, we will replace the affected material at our discretion. No other remedy is provided.

Inspection at Delivery

All defects must be identified and reported at the time of delivery, before the product is installed. Inspect every piece when it arrives. Defects not reported at delivery are not covered.

Installation and Care Requirements

The following conditions must be met for this warranty to apply:

1. Interior use only. This product is for interior applications only. Exterior installation voids the warranty.
2. Sealing required. The product must be sealed with a water-based sealant to provide UV and water protection. Unsealed product is not covered.
3. Humidity control recommended. Wood can and will shrink in dry climates. We strongly recommend a humidifier in the room where the product is installed. Shrinkage, gaps or movement caused by low humidity are not defects.

Exclusions and Limitations

This warranty does not cover:

• Any product that has been installed. Once installed, we will not cover the cost of replacement material or any labor charges.
• Natural wood characteristics, including stain color variation from board to board, grain variation, knots, checks, and texture
• Shrinkage, expansion, gapping, or movement caused by humidity or climate conditions
• Damage from failure to seal the product with a water-based sealant
• Exterior use or exposure to moisture, standing water or direct weather
• Improper handling, storage, installation, or maintenance

Filing a Claim

To file a claim, contact your supplier at delivery with your order number, photos of the affected pieces and a description of the defect. Keep the affected material uninstalled until the claim is reviewed.